Refund and Returns Policy

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a refund or exchange. Most importantly, refunds cannot be issued on Orders not yet delivered. Hence it is adviseable for you to be patient to recieve your orders. Bearing in mind delayed delivery may occur due to several factors including logistics, availablity of product and other unforseen occurences.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Most importantly, your intention to return it must be sent via email not later than 3 days of reception to fashion@morgeez.com.

Clothing Rerturns

Clothing items inclothing T-shirts, Shirts, Pants and everyother piece of garments must not have been worn, torned or washed. Nor any form of stains or customers instigated faults.

Clothing items can only be returned if, there was any form of factory defects found on them. Even so, items must be returned in its original packaging, newness with all labels intact as it was purchased initially.

Non-returnable items:

Non returnable items includes:

Wrist Watches
Facecaps and other hats
Sunglasses
Socks
Belts
Neck chains and bracelets
Underwears and lungeries

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds

Once your returns are received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at fashion@morgeez.com.

Items on Sale are not Refundable

Only regular priced items may be refunded. Sale items cannot be refunded. Instead, they may be exhanged for goods of similar pricing. Or should your optional goods exceed the returned Sales item, the difference in pricing shall be invoiced to you of which payment must be made immediately. Bear in mind, that customer is responsible for any re-shipping cost.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at fashion@morgeez.com and send your item to:
Morgeez Fashion Label
18 Heelra Road, Raumarais Park
Bramley, Johannesburg
Gauteng, 2090
South Africa

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping of Returns

To return your product, you should mail your product to:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Further Help?

If you have any questions or concerns, you may send us an email to admin@morgeez.com or:
Send a signed letter to our Shop address at:
18 Heelra Road,
Raumarais Park, Johannesburg
2090
Gauteng, South Africa
Hotline: +27-73-371-7802